Balanced Scorecard
Co-created throughout the 1990’s by David P. Norton and Robert S. Kaplan, the balanced scorecard process is a straightforward way to monitor performance against strategic goals and improve your communications.
Designed and applied with care, your balanced scorecard will express a ‘balanced’ view of performance by recognizing traditional financial metrics and strategic non-financial performance measures.
At Fundamental Group, we activate the business scorecard approach in three impactful ways: to improve customer care, to develop service-line solutions and to guide the operational performance of their organisation.