Balanced Scorecard

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Co-created throughout the 1990’s by David P. Norton and Robert S. Kaplan, the balanced scorecard process is a straightforward way to monitor performance against strategic goals and improve your communications.

Designed and applied with care, your balanced scorecard will express a ‘balanced’ view of performance by recognizing traditional financial metrics and strategic non-financial performance measures.

At Fundamental Group, we activate the business scorecard approach in three impactful ways: to improve customer care, to develop service-line solutions and to guide the operational performance of their organisation.